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Returns policy
Faulty goods. If a product is faulty (ie manufacturing defects) in any way, then you must return it within 14 days. Please do not send your products back to photostuffdirect without e-mailing a member of our team first.

Please send written notice along with the product to the address on our order form. We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. We will refund the postage at our discretion once the item in question is rechecked. If the item is deemed to be defective we will remake or remedy to the specification of the original order only.

Terms of Trade
We may modify these terms at any time. The modified terms will come into effect as soon as they are posted at and use of this web site (or of any services provided through the web site) after that point will be subject to the modified terms.

Product sizes
Due to the nature of making customised products by hand and one by one, there may be small size differences in the finished item to the sizes quoted on this web site.

We do not warrant that the final item will be exactly as per the images contained in this web site Promotional Images of our products are only guides for our products. We reserve the right to make improvements to products that are not visible in the promotion photographs. We may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.

Delivery times are stated as a guide only, we cannot be responsible for items deleyed or lost due to courier failure.

Reproduction rights
We reserve the right not to reproduce any images or other material which contain offensive or inappropriate content.

In submitting the order form the customer confirms that they own the rights to their respective photo or have obtained the relevant written permission. You retain all intellectual property rights, including copyright, to the images that you have submitted to us for reproduction.

You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of any claim regarding infringement of any third party's copyright, trade mark or other intellectual property rights due to the processing, printing or other dealing with by us in accordance with our stated services by you or on your behalf .

We reserve the right to refuse any further services to anyone who breaches these terms.

Your Photo
Your selected photo can be in either Portrait or Landscape format, Black & White, Sepia Antique Tint or Colour. Photos should be no larger than A4 size, i.e.: approximately 30cm x 22cm (12" x 8_"). Please note that all photos will need a degree of cropping and editing, and that our designers will determine the cropping and editing to provide the best looking result to match your chosen product, in their opinion. The quality of the final fabric print will vary depending on the quality of your original photo.

If your photo is valuable or of sentimental value, we strongly recommend that copies are made before sending them to us. We cannot accept responsibility for items lost or damaged in transit, keeping backups or for loss of, deletion or corruption of any images or any other material. Costs are only reimbursed to the intrinsic value of the disk or photograph.

Your photo will be returned to you with the goods ordered.

Data protection
Personal data provided to us through this web site will only be used in accordance with our privacy policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.

All images will be deleted form our systems 28 days after confirmed delivery to you of the finished order.

We will use our reasonable endeavours to reply promptly to all correspondence. Such reply may be by email or by post.

We reserve the right to terminate your order without notice at our sole discretion.
Once your order is terminated, your images will be removed from our systems. We will refund any monies due in such a circumstance.
Questions or complaints
Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive.

Law and jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.

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