Terms & Conditions...
Faulty goods. If a product is faulty (ie manufacturing
defects) in any way, then you must return it within 14 days.
Please do not send your products back to photostuffdirect
without e-mailing a member of our team first.
Please send written notice along with the product to the address
on our order form. We will only acknowledge returned goods
if they are sent using Royal Mail 'Signed For' Recorded delivery
so you have proof of delivery. We will refund the postage
at our discretion once the item in question is rechecked.
If the item is deemed to be defective we will remake or remedy
to the specification of the original order only.
Terms of Trade
We may modify these terms at any time. The modified terms
will come into effect as soon as they are posted at www.photostuffdirect.co.uk
and use of this web site (or of any services provided through
the web site) after that point will be subject to the modified
Due to the nature of making customised products by hand and
one by one, there may be small size differences in the finished
item to the sizes quoted on this web site.
We do not warrant that the final item will be exactly as per
the images contained in this web site Promotional Images of
our products are only guides for our products. We reserve
the right to make improvements to products that are not visible
in the promotion photographs. We may substitute materials
and adjust product design to accommodate production considerations
in relation to supply or stock shortages.
Delivery times are stated as a guide only, we cannot be responsible
for items deleyed or lost due to courier failure.
We reserve the right not to reproduce any images or other
material which contain offensive or inappropriate content.
In submitting the order form the customer confirms that they
own the rights to their respective photo or have obtained
the relevant written permission. You retain all intellectual
property rights, including copyright, to the images that you
have submitted to us for reproduction.
You will indemnify us and our officers and employees against
any action, claim, damages, liability, costs and expenses
arising out of any claim regarding infringement of any third
party's copyright, trade mark or other intellectual property
rights due to the processing, printing or other dealing with
by us in accordance with our stated services by you or on
your behalf .
We reserve the right to refuse any further services to anyone
who breaches these terms.
Your selected photo can be in either Portrait or Landscape
format, Black & White, Sepia Antique Tint or Colour. Photos
should be no larger than A4 size, i.e.: approximately 30cm
x 22cm (12" x 8_"). Please note that all photos
will need a degree of cropping and editing, and that our designers
will determine the cropping and editing to provide the best
looking result to match your chosen product, in their opinion.
The quality of the final fabric print will vary depending
on the quality of your original photo.
If your photo is valuable or of sentimental value, we strongly
recommend that copies are made before sending them to us.
We cannot accept responsibility for items lost or damaged
in transit, keeping backups or for loss of, deletion or corruption
of any images or any other material. Costs are only reimbursed
to the intrinsic value of the disk or photograph.
Your photo will be returned to you with the goods ordered.
Personal data provided to us through this web site will only
through this carefully before proceeding. By providing your
personal data to us you are consenting to its use in accordance
All images will be deleted form our systems 28 days after
confirmed delivery to you of the finished order.
We will use our reasonable endeavours to reply promptly to
all correspondence. Such reply may be by email or by post.
We reserve the right to terminate your order without notice
at our sole discretion.
Once your order is terminated, your images will be removed
from our systems. We will refund any monies due in such a
Questions or complaints
Complaints or claims must be notified to us within fourteen
days of receipt of goods, or in the case of non-delivery,
in a reasonable time after the goods were expected to arrive.
Law and jurisdiction
These terms (and the provision of goods and services by us)
are governed by and to be interpreted in accordance with English
law. In the event of any dispute arising in relation of these
terms or in relation to the provision of any goods and services
by us the English courts will have exclusive jurisdiction
over such dispute.